At Happyhaves, we are makers of happiness. That means we strive to provide customers with excellent products and equally high-quality customer service.
100% happiness guaranteed (it's in our name!)
Which means we stand by our product 100%, no matter what. If you have a problem, we will solve it. Whatever it takes. Just reach out to our Customer Happiness Team. We’re here for you. Happiness. Guaranteed.
Let's dive into some questions that you might have before or after ordering at Happyhaves!
We would like to make as many people as possible happy so unless otherwise noted on the product page, we ship worldwide to the majority of countries. We do our best to fulfill our orders within 24-48 hours of being placed. Our warehouses are located in California and Dallas. Shipping costs inside the US are free of charge above $20.
After many requests, we now also ship to Canada and Australia! Please note that we charge additional costs for shipping outside the US.
Average delivery times are 2 - 5 business days from the day your order is confirmed. International shipping may take 8-14 business days. If you've waited 2-3 weeks and still have not received your order from us, please contact us at firstname.lastname@example.org, and we will look into it as soon as possible. No worries, we will help you sort out any issues.
In order to bring you some of the lowest prices available for the best quality; we work directly with many artisans around the world. This means, occasionally, if you order multiple products from us, they may come in separate packages at different times within the delivery period.
Because we only want to deliver the best quality of our products and to keep everything at its best for you, oils that are going to be shipped outside the US will be shipped separately from the main order. Due to strict restrictions when shipping liquid products internationally, they cannot use the same shipping method as the non-oil based products. This means, they tend to show up a little later. All oil products will be packed securely as all other products.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. Please contact us within 24 hours, so we can refund you immediately. If the item you want to cancel has been shipped, the order cannot be canceled, unfortunately. However, you can return the item if they are not for sale for a refund once it has arrived. See our Return policy.
Fortunately, at this moment we only experienced two from the thousands of orders that a package was missing. If a tracking number shows the item(s) were successfully delivered to the address the customer provided, and you have not received anything, please contact us. We also recommend customers contact their local courier to inquire where it was delivered or try to reschedule another delivery attempt.
No replacements or refunds will be issued on items that show as successfully delivered. Please understand that HappyHaves is not liable for incorrect address information provided by customers or missed delivery attempts by couriers. So please fill in the correct information when you check-out.
If you believe your package may have been stolen you may file a claim with your local courier. If you need help with a lost package we will do our best to help you.
No Shipping Information Available At Checkout
Occasionally, you may receive this error when checking out. While we try to avoid shipping costs for you (when you spend over a certain amount) it is possible that you have added too many items to your cart and this is why you are receiving this error.
Please remove the selected items, place them back in your cart and try again. If there is anything we can do to help you with checking-out just contact us, and we will do everything to make you happy again.
Extra tax costs may apply
Please notice that extra costs of several percent (mostly between 2-5%) may apply when a package arrives due to local taxes. Only a few percentages of our customers have experienced this in the past but just to be sure we would like to notify you about this in our policy.
Return your item(s)?
We accept returns for up to 60 days. Please notice that our warehouse for returns are located in California. Send us a message to email@example.com if you'd like to set up a return with us, and we will send you the return form. Make sure you include your name/email used in the order or the order number, so we can If there was a mistake made on our end (wrong colour, wrong model, etc...) or the product is malfunctioning, we will correct this at no extra cost to you.
For any other reason, you will be required to send the product back and cover the shipping fees associated with that.
Once we receive the package, please allow several business days for us to process the return & issue you a refund.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
To keep our prices for our products as low as possible we unfortunately can't pay for your return shipment (we already made our shipping costs free when you order our products). For return you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For International orders, Happyhaves is not responsible for any duties or fees that may occur. Please keep this is mind if you return your product.
Sale items or broken items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. We cannot accept returns on opened/used oil packages or items which are broken or used.
Late or missing refunds (if applicable)
If you've received the refund notification from us, please be aware that non-PayPal orders may take 5 business days before your bank processes the refund on your end.
If after that time, you still have not seen the refund, please e-mail us to firstname.lastname@example.org, and we can double-check on our end for you.
Cancellations/Changes To Order
If you would like to cancel/make a change to your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel/change has been shipped, the order cannot be cancelled or changed. However, you can return the item for a refund once it has arrived.
Most orders are shipped within 24-48 hours of being placed.
Also, please note: We cannot add additional products to your order as our system does not allow us to charge your payment method by ourselves. You will need to make an additional order to do this. Sorry for the inconvenience but we will try our best to make you happy. For further questions please contact us.
We are sure you will love all Happyhaves products. If not, we'll still do anything to make you happy about our services as we think that real customer service starts after the sale. At Happyhaves we are passionate to improve your happiness. In every way possible.